Privacy Policy of Crown Media Service LLC

1. Introduction

Crown Media Service LLC ("Crown Media Service", "we", "us", "our") is a U.S.-based company offering radio marketing, digital ads, digital branding, and website design services. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes the types of personal information we collect, how we use that information, who we share it with, and the measures we take to secure it.

This policy applies to information collected via our website (including all lead and contact forms), email communications, SMS/text messages, and any other interactions with us. By providing your personal information or using our services, you consent to the practices described herein.

We encourage you to review this Privacy Policy carefully. For easy access, a link to this Privacy Policy is provided on all web forms where data is collected and in the footer of every page on our website (visit crownmediasvc.com).

2. Information We Collect

2.1 Directly Provided Information

When you interact with us (for example, by submitting our contact, partnership, campaign-inquiry, or newsletter forms, or contacting us via email or phone), we collect:

• Name: Your first and last name.
• Email Address: Your email address.
• Phone Number: Your telephone number, including mobile numbers used for SMS communications.
• Business / Company: Your business or organization name, if provided.
• Mailing Address: Your physical address, if provided.
• Message Content: Any details you include in an inquiry or message to us.
• Payment Information: Payment details (e.g., credit card information) used solely for processing payments for our services.

2.2 Automatically Collected Information

When you visit our website, we automatically gather:

• Technical Data: IP address, browser type, device details, and operating system.
• Usage Data: Information about how you interact with our website (e.g., pages visited, time spent on the site).
• Cookies and Similar Technologies: Data collected via cookies to enhance user experience and for analytics purposes. You may adjust your browser settings to manage cookies, though this may affect site functionality.

3. How We Use Your Information

3.1 Providing Our Services

• Lead Response and Customer Communications: We use your information to respond to inquiries, manage leads, and provide you with the services you request.
• Payment Processing: Your payment information is used solely for processing transactions and is handled through secure, PCI-DSS-compliant payment processors.

3.2 Communication

• Service Updates and Notifications: We may contact you via email, phone, or SMS to provide updates, appointment reminders, and service-related notifications.
• SMS/Text Messaging: With your explicit opt-in, we send SMS/text messages regarding appointments, service updates, and, if opted in, promotional messages.

3.3 Marketing and Analytics

• Marketing Communications: If you have opted in, we may send you newsletters or promotional emails. You can unsubscribe at any time using the provided opt-out mechanism.
• Analytics and Website Improvement: We use aggregated and technical data to analyze site usage and improve our services.

3.4 Internal Record-Keeping and CRM

• CRM Management: Your information is stored in our internal CRM systems (including Zoho and custom platforms) for managing client relationships and tracking interactions.
• Business Operations: Data is used to manage our sales pipeline, measure marketing performance, and enhance customer service.

3.5 Legal and Compliance

• Regulatory Compliance: We use your information as needed to comply with legal obligations, such as responding to subpoenas, enforcing our policies, and protecting our rights.
• Security and Fraud Prevention: Data is also used to prevent fraud, monitor security, and safeguard our business operations.

4. How We Share Your Information

4.1 With Service Providers

We share your personal information with trusted third-party service providers who assist us with:

• Communications: Providers like RingCentral handle our phone and SMS communications.
• CRM and Data Management: Zoho and our internal systems store and manage your contact and interaction data.
• Analytics: Third-party analytics tools (e.g., Google Analytics) help us understand and improve website usage.
• Payment Processing: Reputable payment processors securely manage your payment information.

4.2 Legal Requirements and Protection

• Compliance with Law: We may disclose your personal information if required by law, legal processes, or governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, provided the receiving entity agrees to protect your information in accordance with this Privacy Policy.
• With Your Consent: Outside of these cases, we share your information only with your explicit consent.

4.3 No Third-Party Marketing Use

We do not share your personal information with third parties or affiliates for their own marketing purposes. In particular, SMS consent is not shared with third parties or affiliates for marketing purposes.

5. SMS/Text Messaging Practices, Terms & Consent

• Opt-In Requirement: We only send SMS/text messages when you have expressly opted in.
• Types of Messages: You may receive messages such as appointment reminders, order alerts, account notifications, and other service-related updates.
• Messaging Frequency: Messaging frequency may vary.
• Message and Data Rates: Message and data rates may apply as per your mobile plan.
• Opt-Out Process: To stop receiving SMS messages, reply "STOP" to any message or contact us directly.
• Assistance: For assistance, text "HELP" or visit crownmediasvc.com.
• Compliance: Our SMS practices are compliant with the Telephone Consumer Protection Act (TCPA) and FCC regulations. We maintain detailed records of your consent.
• No Sharing of SMS Consent: Your phone number and SMS consent are used solely by Crown Media Service for communications with you and are not shared with any third parties or affiliates for marketing.

6. Your Choices and Rights

6.1 Access, Correction, and Deletion

• Access: You have the right to request information about the personal data we hold and a copy of that data.
• Correction: You may request corrections if any information we hold is inaccurate or incomplete.
• Deletion: You can request deletion of your personal information, subject to any legal obligations or legitimate business purposes that require us to retain certain data.

6.2 Opt-Out of Marketing Communications

• Email and SMS: You may opt out of marketing communications at any time using unsubscribe links in emails or by replying "STOP" to SMS messages.

6.3 Cookies, Analytics, and Tracking

• Analytics: We use Google Analytics 4 to understand aggregate, anonymized website usage and to improve our services. This may set cookies and collect technical/usage data as described above.
• Opt Out of Analytics: You can opt out of Google Analytics across all sites by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).
• Control Over Cookies: Most browsers allow you to control or refuse cookies via their settings, though this may affect the functionality of our website. We do not use cookies to sell your personal information.

6.4 State-Specific Rights

• California Residents: If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to access, delete, and opt out of the sale of personal information. Please contact us to exercise these rights.
• Other States: Residents of other states may also have rights regarding access and deletion. Contact us with any inquiries about your state-specific rights.

7. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

• Secure Transmission: All data submitted on our website is encrypted via HTTPS/TLS.
• Restricted Access: Internal access to personal data is limited to employees who need it for business purposes.
• Third-Party Security: Our service providers are selected for their robust security practices and are required to adhere to strict confidentiality standards.
• Data Storage: We store data securely in cloud environments with encryption at rest when possible. Sensitive information, such as payment data, is handled via secure payment processors.
• Monitoring and Incident Response: We continuously monitor our systems for vulnerabilities and have an incident response plan in place. In the event of a breach, we will notify affected users and authorities as required by law.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes:

• Active Use: Information related to active inquiries or services is retained during your relationship with us.
• Record-Keeping: Financial, contractual, or legal records may be maintained for the period required by law.
• Deletion: When data is no longer needed, we will securely delete or anonymize it. Due to backups, data might persist in archival storage for a limited period.

9. Compliance with U.S. Privacy and Communication Laws

Crown Media Service LLC complies with all applicable U.S. privacy and communication regulations, including:

• Telephone Consumer Protection Act (TCPA): We obtain prior express consent before sending marketing SMS messages and follow all TCPA/FCC guidelines.
• CAN-SPAM Act: Our email communications comply with the CAN-SPAM Act, including clear identification, an opt-out mechanism, and inclusion of our physical address.
• State Privacy Laws: We adhere to privacy laws such as the CCPA/CPRA for California residents and similar state laws across the U.S.
• Other Laws: We follow all other relevant federal and state regulations regarding data privacy and electronic communications.

10. Accessibility and Availability

• Transparency: This Privacy Policy is written in clear language and organized with headings and bullet points to ensure it is easily understandable.
• Website Placement: We include links to this Privacy Policy on every page of our website (in the footer) and on all pages where personal data is collected.
• Assistance: If you have difficulty accessing this document due to a disability or other reason, please contact us for an alternative format.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When changes occur:

• A revised version will be posted on our website with an updated "Last Updated" date.
• Significant changes may be communicated through our website or via email, if appropriate.
• Your continued use of our services following any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will respond to your inquiry promptly and in accordance with applicable legal timeframes.